CODE OF ETHICS
We the Members of the Professional Lenders Association Network
of Australia Pty Ltd ('PLAN Australia') set out this Code of Ethics outlining
the minimum ethical standards to be maintained. By adhering to the Code of
Ethics we believe that we will:
- Safeguard the reputation and standing of PLAN Australia and its Members;
- Provide Consumers with a high level of confidence and trust in the mortgage
broking industry, and thereby;
- Raise the profile and business of all Australian mortgage brokers.
To act with Honesty and Integrity at all times. This will extend to representations
made in advertising, commissions received, all communications, advice provided
and customer applications. This will ensure that the best interests of both
the customer and financial institution are always upheld.
To comply with all Laws and Regulations relating to the Mortgage Industry.
To maintain a current understanding of and adherence to all laws and
regulations as they pertain to the finance industry.
Conflicts of Interest
In each professional assignment undertaken, a Member must both be and be seen to be free of any interest, which is incompatible with the best interests of the customer. This will extend to both product advice and commissions received. Substantiation of any recommendation will be freely provided to the customer.
To Maintain Confidentiality In All Dealings
Through adherence to the above, professional conduct will
be maintained at all times.
PLAN AUSTRALIA PRIVACY STATEMENT
From 21 December 2001, PLAN Australia came within the private sector provisions
of the Privacy Act 1988. In accordance with the Principal 5 of the Privacy
Act, this statement sets out in general terms how PLAN Australia handles personal
information.
PLAN Australia respects the privacy of your personal information.
PLAN Australia is bound by the 10 National Privacy Principles in the Privacy Act and has issued a policy to its members on member’s privacy obligations.
Use and disclosure of personal information
PLAN Australia maintains a database of its members, for the purpose of tracking and making payments of members’ commissions. Details from this database may be released to relevant banks, and to the PLAN Australia trustees in order to administer the commission system.
PLAN Australia collects limited personal information about its member’s clients, in order to track and make payment of members’ commissions relating to those clients. Clients’ details are not generally disclosed outside PLAN Australia.
Rights of Access
Any personal information held by PLAN Australia can be accessed in accordance with Principal 6 of the Privacy Act.
Because our members may hold more client personal information than is supplied to us, clients may be referred to the PLAN Australia member who dealt with the application, in some cases.
To exercise your rights of access, for more information
on how we handle personal information, or to make a complaint about a breach
of privacy by PLAN Australia, please contact Julianne McKnight on 0403 062
004.
DISCLAIMER
This website is for informational purposes only and is not intended to provide commercial, financial, investment, accounting, tax or legal advice. It is provided to you for your own personal use. It is not for purposes of resale, distribution or public display or any other uses by you in any form or manner whatsoever. The information provided is of a general nature only and has not taken into account your specific objectives, needs and financial situation. The information may not be appropriate to your individual needs and you should seek advice from your financial adviser before making any financial decisions.
The performance of this website and all information contained within, or accessed from the website are provided to you on an "as is" basis, without warranties of any kind whatsoever, including any implied warranties or warranties of merchantability, fitness for a particular purpose or non-infringement of the rights of third parties. Personal Financial Service shall not be responsible for any problems or technical malfunction of any telephone network or computer on-line systems, servers, Internet access providers, computer equipment, software or any combination thereof. Including any injury or damage to your hardware or another person's hardware or software, as a result of using this website.
Personalised Financial Services reserves the right, at its sole discretion, to modify, disable and discontinue temporarily or permanently, any part or all of this website. We may alter or withdraw any information contained thereon without liability or notice to you.
As a visitor to our website, you acknowledge and agree that any reliance on or use of any information available on this website shall be entirely at your own risk. In no event will Personal Financial Services or any of its data providers be liable for any direct, indirect, consequential or exemplary damages arising from the use or the performance of this website.
Anonymity
You may deal with us anonymously where it is lawful, practicable and reasonable
to do so.
Sensitive Information
Without your consent, for example where information is provided by you for
insurance and or risk purposes, we will not collect sensitive information
about you. Exceptions to this include where the information is required by
law, or for the establishment, exercise or defence of a legal claim.
Privacy Complaints
If you wish to complain about any breach or potential breach of this privacy
policy or the National Privacy Principles, you should contact us by any of
the methods contained in this policy statement and request that your complaint
be directed to the Privacy Officer. Your complaint will be considered within
seven days and responded to accordingly. It is our intention to use our best
endeavours to resolve any complaint to your satisfaction, however, if you
are unhappy with our response, you are entitled to contact the Office of the
Privacy Commissioner who may investigate your complaint further.
Further information
You may request further information about the way we manage your personal
information by writing or emailing.
Change in our Privacy Policy
We are constantly reviewing all of our policies and attempt to keep up to
date with market expectations. Technology is constantly changing, as is the
law and market place practice.
As a consequence we may change this privacy policy from time to time or as the need arises.
This privacy policy came into existence on the 09 June 2006.
